Shop Guide

Customer Service
Call : 02-6409-9409
Business hours: Mon. – Fri.:10 A.M – 5 P.M/
Lunch 12:30-1:30 P.M
Sat. Sunday and Holiday: Off

Payment

We accept the following forms of payment Credit Card

Contact

Address:B30,5F Seoul Fashion Creative Studio, Majang-ro 22,Jung-gu,Seoul,Korea

E-mail:viollina.official@gmail.com
Tel:82-2-6409-9409

Business hours: Mon. – Fri.:10 A.M – 5
P.M/ Lunch 12:30-1:30 P.M
Sat. Sunday and Holiday: Off

policy

shipping info.

Shipping Method : Parcel Service

Shipping Area : A Region.

Shipping Fee : Vary by weight.

Shipping Period : 4 – 8 days

Shipping Info : Delivery times begin one business day after the order is placed.

You will receive an email containing your Tracking Number once your product has been shipped from our distribution center.

Visit Order list to check the most up-to-date status of your order.

EXCHANGE / RETURNS

Currently, we are enforcing policies only in the following areas:

1 ) Returns due to negligence of company

2 ) If there are missing items in order

REQUIREMENTS

Please take into consideration that we only accept qualifying exchange but not returns and refunds.

Exchange are issued once the returned products clear our inspection.

RETURN POLICY

To return a purchase, your items must meet the following conditions:

– You can return or exchange items within 3 days of the delivery date.

– Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Also, You need to include a note of your order number, name,

and Viollina E-MAIL(viollina.official@gmail.com)

We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)

-the products are damaged due to your mishandling

The following items are not considered defective:

– Items with creases that may have been made while shipping

– Items with unsatisfactory/incomplete finish due to mass production

Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.

Returns that are shipped to us without any prior consent are not accepted.

HOW TO INTIATE A RETURN

we ask that you request your return by E.mail [viollina.official@gmail.com]

Fill out with below information

Name

Order # & Item name

Phone#

Reason

* Shipping fee for any return caused by our fault will be paid by the company.

However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image.

The shipping fee will be refunded once the returned item has arrived.

If there is a missing item from your order:

*Contact our customer service center by phone or by E.mail (if you cannot reach us by phone) within 1 day of delivery.

*Please keep all contents of the original package including packaging material (boxes, dust bag etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

REFUNDS

Your items must meet the following condition:

The order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.

Please be advised that refund are accepted ONLY IF you followed the instructions above and your refund request has been approved by our staff.

Refund that are to us without any prior consent are not accepted.

– Once your refund has been accepted, we will immediately request reimbursement and send you a confirmation email.

– A refund will be issued back to your original payment method within 5 business days of receiving your return.

– Please note that original shipping fees are not refundable.

– The time needed to process your refund may vary based on the payment method used

Credit Card Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email.

The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.

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